Shipping & Return Policy

USA Shipping 

Complimentary shipping within the United States with any order. Our shipping provides tracking information and will be delivered within 2-3 business days nationwide.
We do not ship on Saturday’s nor Sunday’s.
*Shipping an item out may be delayed by 1 business day if ring sizing is needed
*Shipping an item out may be delayed if there is a national holiday. EX: Labor Day Monday

Upgrade Shipping: Please leave in the ‘note to seller’ that you would like to upgrade your shipping. We use 1-2 day shipping with USPS Express, for a fast and safe arrival. Upgrading surcharge: $25.00, we will send you an invoice via PayPal.

International Shipping 
We ship to any city in the world! Due to customs and delays we only offer USPS Express, $60.95. This shipping is safe, fast, and has proven to be smooth when overlooked in customs. Allow 3-5 business days for item to arrive.

Upgrade International Shipping: Fedex three day saver $100.00 USD

Please contact us directly with any questions!

 

Returns and exchange details

We offer a 100% money-back guarantee on all merchandise with a 14-day return policy for the full price of the item as long as the item is not altered or broken. After 14 days, returns are no longer accepted. Shipping must provide tracking information. We are not responsible for shipping returns or if they are lost during transit. Choosing a ring size or necklace length is not considered customizing or altered so don’t let that hold you back! Please contact us for any questions.

‘Made to order’ or ‘customized jewelry’ is made specifically for you, for this reason we only offer exchanges on certain items. An exchange can be made within 14 days of the made to order item being received, after 14 days the item is non-refundable. Exchanges must be greater to or equal than of that previous item purchasing price. Items that cannot be exchanged or refunded are ‘made to order’ items or any item that has been engraved or personalized in such way. Shipping and handling are non-refundable. For more information or for assistance, please call us at 1-800-840-6828 or email us at jrcolombianemeralds@gmail.com

Layaway: Layaway is a non-refundable, store exchange only within 14 days of you receiving the item.

Items on sale: We do not accept refunds for items on sale!

If there is an issue with your item please contact us directly as we are more than willing to work with you!

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