Shipping and Returns

Please delight in complimentary shipping on all orders.

*Complimentary shipping is only available for orders placed within the U.S. for domestic delivery.

We ship within 2 business days of received payment unless it is a national Holiday

SHIPPING TIMES AND RATES

Complimentary Shipping: FREE Please allow 4-5 business days.

Priority Mail Express: $18.11 Please allow 2-3 business days.

INTERNATIONAL SHIPMENTS

Priority Mail International: $23.95 Please allow 6-10 business days.

Priority Express Shipping: $45.00 Please allow 3-5 business days.

If your order involves more than one shipment, you will only be charged one shipping fee. Sunday and holiday delivery is not available. If you have any questions, please contact Customer Service at 1800-840-6828. Representatives are available 10:00AM-6:00PM EST Monday-Friday, 10:00AM-3:00PM EST Saturday.

RETURNS

We have 14 day return policy for store credit only. We are not responsible for returned postage from the US or international. Custom created items can be exchanged for items of the same value. When returning an item please let us know of the tracking information. We are not liable for lost, stolen packages or if items get damaged in transit.

Returns may be sent to our main location:

JR Colombian Emerald

3755 MILITARY TRAIL, SUITE 5A

JUPITER FLORIDA 33458

OIL DISCLAIMER

We specialize in natural Colombian emeralds. A majority of our Colombian emeralds are natural and untreated. Untreated, meaning, no oils, resins, or glass fillers were used to enhance the color or clarity of the stone. Each country worldwide has their own gem labs and not all labs recognize the treatments used in the U.S or Colombia. The strictest of gem labs, the GIA (Gemological Institute of America) recognizes and accepts the treatment of cedar oil for the use of emeralds. Permasafe is a new, permanent treatment. It is a synthetic epoxy resin emerald treatment developed by El Centro Gemologico para la Investigacion de la Esmeralda (CGIE) in Bogota, Colombia. Permasafe is a stable, permanent treatment that will not evaporate or leak and can safely be subjected to ultrasonic cleaning. We are not held accountable if a stone is tested in any lab out of the U.S for other forms of treatment. Our guidelines are based on GIA gem treatments.

COLOR DISCLAIMER

Colombian emeralds range in a variety of hues of green. We strive to have the actual true colors of the Colombian emeralds displayed, but with the varying monitors and screen defaults the color can vary. The images are intended as a guide and should not be regarded as absolutely correct.

TAXES

Florida residents are subject to a 6.5% sales tax.